Terms & Conditions

1. General information

BorealCraft operates as a trade name of BorealCraft Outfitting LLC, 110 W Berry St, Fort Wayne, IN 46802, United States. Seller identity, workshop contact details and corporate registry entries appear on the Legal Notice page and in your confirmation email. Mail returns only to the facility address we provide during intake. Do not ship parcels to any other location.

2. Website use

Buyers must be at least 18 years of age. All items sold here serve personal, non-commercial use unless covered by a separate written contract. We reserve the right to limit, decline or cancel orders if information fails verification, inventory runs dry or fraud is suspected. We issue a full refund for any cancelled charge.

3. Retail prices, sales taxes and customs fees

Prices appear in USD. Freight fees appear in the cart before you place the order. If an obvious pricing error occurs, we will notify you prior to dispatch. You may then confirm the corrected total or cancel the purchase without cost.

3.1 VAT and customs duties

Deliveries within United States include applicable VAT in the total. For destinations outside United States, local customs authorities assess border tariffs, import taxes and handling fees directly to the recipient. If customs rejects a parcel or you decline clearance, we process the shipment as a return and deduct actual freight expenses from the refund.

4. Checkout, billing methods and contract acceptance

We process payment via Cash on delivery, Bank transfer. This site stores no debit card numbers or bank log-in credentials.

4.1 Order placement and acceptance

Submitting the checkout form logs your order. We email an acknowledgment containing your order reference number. A purchase contract forms only when we box the gear and send a shipping notice. Before dispatch, we retain the right to decline your order and return your funds.

4.2 Failed or incomplete payments

Unpaid orders or failed transactions do not leave our loading dock. When using cash on delivery, refusing the parcel or failing to collect it returns the crate to our warehouse and voids the order.

5. Handling of personal records and user privacy

We collect and handle customer data only to fulfill orders, answer support tickets and run our server securely, as detailed in the Privacy Policy. Browser cookies and tracking scripts follow our Cookie Policy. Both documents are binding parts of these terms.

6. Gear handling, safety instructions and intended use

Operate this handwear strictly according to the product page, sew-in tags and included instruction sheet. Keep out of reach of young children unless rated specifically for them. Photos depict the exact patterns we stitch. Screen calibrations differ across monitors, so minor fabric color variations do not constitute a defect.

6.1 Storage, expiry and disposal

Keep gloves stored in the dry conditions stated on the packaging. If an expiration date is stamped on an item, retire it once that date passes. Sort cardboard boxes and scrap textiles according to municipal waste guidelines.

7. No medical advice

Information on this website does not constitute medical advice or occupational therapy. Product descriptions state raw materials, insulation ratings and working use; they make no curative promises. Consult a licensed physician before use if you are pregnant, nursing, managing a circulatory condition or undergoing daily routine.

8. Discount codes and promotions

A published price reduction applies solely to orders completed while that rate shows on screen. You cannot combine separate discounts unless explicitly stated. Enter promo codes during checkout prior to payment; we cannot attach codes to past invoices. Any promotional gift bundled with an order must accompany items sent back for return.

9. Shipping and delivery

Available carriers, transit windows and freight charges appear on the Shipping & Delivery page. Transit times reflect business-day estimates calculated from handover to the carrier, not guaranteed delivery dates. Orders with multiple pairs or accessories may ship in separate boxes.

10. Transfer of risk and transit damage

We carry liability for the freight until the carrier delivers the package to your stated address or designated recipient. Risk of physical damage or loss transfers to you upon delivery. Report package tears or transport damage to [email protected] within 48 hours, including clear photos. Review your shipping address before submitting: if a package returns due to bad address data or lack of collection, we deduct outward shipping costs from the refund.

11. Returns procedure, refunds and inspection

You can return items within 30 days of receipt under the rules detailed on our Returns & Refunds page. Contact us first for a return slip and send the box only to the provided facility. We refund the item purchase price. We cover return shipping costs only if we sent the wrong gear or shipped a defective unit. Local legal cancellation rights remain in full force.

12. Warranty and product conformity

Delivered gear must match specifications and arrive without manufacturing flaws. BorealCraft Outfitting LLC provides a limited one-year warranty covering documented manufacturing defects in seams, thermal linings, and closures under normal personal recreational conditions. Normal fabric wear, puncturing, or improper machine washing is excluded. If an item fails due to a material flaw during your local statutory warranty period, we inspect it on our bench and repair it, replace it or refund your payment. Natural leather breakdown, normal abrasion, thermal abuse or improper washing void this protection.

13. Acceptable website use and account conduct

You must not use this site to submit fake orders, disrupt server infrastructure, scrape user records or transmit unlawful, deceptive or offensive text. We will ban any connection that violates these standards.

14. Intellectual property

Workshop photographs, structural text, graphics, trademarks and source code remain the property of BorealCraft Outfitting LLC or its licensors. You may read and print pages for private, non-commercial records. Any copying, redistribution or commercial republication requires our prior written permit.

15. Third-party websites and links

This portal may contain links to external web addresses. We do not maintain those servers and take no responsibility for their operational state, terms or published content. A link does not mean we endorse the third party.

16. Buyer feedback, user reviews and submitted media

Site reviews come from verified buyers of our gloves. Each report reflects one worker's field use and provides no guarantee of identical wear for others. When you send a review, workshop photo or statement, you grant us royalty-free permission to display it online using your first name. We remove entries upon request and block any submission that contains unlawful language or private contact details.

17. Disclaimer of warranties

This site operates on an as-is basis. We verify product specifications and stock statuses carefully, but we do not guarantee continuous uptime or zero typographical errors. This disclaimer does not diminish the statutory product warranty covering our physical handwear.

18. Limitation of liability

Total aggregate liability of BorealCraft Outfitting LLC for any claim arising from order fulfillment or product use shall not exceed the actual purchase price paid by the customer or $100, whichever amount is lesser. Our liability remains complete for gross negligence, willful misconduct, physical injury, loss of life or any legal claim where caps are unlawful. For ordinary contract breaches, damages are limited strictly to predictable losses directly related to this purchase agreement.

19. Indemnification

You agree to indemnify our workshop against third-party claims, legal fees or financial damages caused by your breach of these conditions or by materials you submit to our servers, within the limits of applicable law.

20. Legal venue and dispute handling

These terms are governed by and construed under the laws of the State of Delaware and the federal laws of the United States. If we cannot settle a disagreement directly, disputes fall under the jurisdiction of the competent court at our corporate domicile. Consumers retain their statutory right to legal proceedings within their local jurisdictions. Mandatory consumer protection statutes of your home territory remain fully effective.

21. Electronic communications

Invoices, tracking codes, purchase receipts and formal notices arrive at the email address provided in your order form. Maintain an accurate address and monitor your spam filters. Any communication delivered to your inbox counts as formally served.

22. Assignment

We may assign our rights and obligations under these sales terms to an operational successor, provided your customer terms remain uncompromised. You may not assign your order rights to third parties without our written permission.

23. No waiver

If we delay enforcing any provision of these terms, that pause does not surrender our right to enforce that requirement later.

24. Severability

If a court finds any clause in these terms unenforceable, the remaining terms remain active. That invalid clause is replaced by an enforceable rule that preserves the original intent.

25. Termination

We can close your account or decline incoming orders if you violate these terms. Any parcel already packed and dispatched remains valid.

26. Entire agreement

These terms, our linked policies, and your purchase receipt constitute the full contract between us. If these terms are translated into other languages, the version matching the site where you bought your gloves applies.

27. Contact information

Send questions about these terms to [email protected], call +1 (260) 870-9484, or write on the Contact page. Workshop address: 110 W Berry St, Fort Wayne, IN 46802, United States.