BorealCraftShipping & Delivery
The workshop packs every BorealCraft order into a parcel with courier tracking. This section states transit times, parcel rates, and our procedure for lost or broken shipments.
1. Order processing time
Orders placed before 14:00 on regular working days leave our packing bench the same day. Orders received after the cut-off, on Saturdays, Sundays, or statutory holidays ship on the next operating day. We send an order receipt by email upon purchase, followed by tracking codes once the box leaves the depot.
2. Order tracking instructions
- Click the direct tracking link provided in your shipping confirmation email or text message.
- Alternatively, open our order status page and input your order number.
- Courier scans update once the depot logs the barcode, which normally takes up to 24 hours from dispatch.
- Transit status points update at every sorting facility along the transport route.
3. Estimated delivery times
Delivery estimates count working days from dispatch and do not represent guaranteed delivery dates. Deliveries to rural addresses can require 1-2 additional days.
| Region | Estimated delivery time |
|---|---|
| United States | 2-5 business days |
| Other destinations | Calculated at checkout prior to payment |
4. Shipping and handling costs
Standard shipping is free for United States orders exceeding $75. Shipments below that mark cost $5.75. The final rate for your destination appears at checkout before you submit payment.
5. International shipping
Shipping rates and transit schedules for addresses outside United States appear at checkout. The recipient pays all import tariffs and border taxes assessed by local customs. Shipments rejected at international border inspection return to us under our return policy.
6. Damaged, lost, or delayed parcels
6.1 Damaged
Inspect the shipping box upon arrival. If the box or gloves show physical damage, take clear photographs and send them to [email protected] within 48 hours. We dispatch a fresh pair at our expense or issue a full refund; keep the damaged goods unless our team requests their return.
6.2 Lost
If parcel tracking stops updating for 5 business days, email us with your order number. We file a trace with the carrier and provide either a replacement shipment or a complete refund, per your instruction, within 10 business days of filing.
6.3 Parcel marked delivered but missing
Check the property grounds, speak with neighbours, and ask your local postal desk before writing to us within 3 days of the delivery scan. We lodge an investigation ticket with the carrier and provide updates until the matter is settled.
7. Questions about this policy
Contact [email protected] or dial +1 (260) 870-9484 during our posted desk hours of Mon-Thu 10:00-18:00, Fri 10:00-16:15, Sat 09:00-12:45. We respond to all inquiries within one business day.