BorealCraftPrivacy Policy
This document describes the personal information BorealCraft Outfitting LLC ("BorealCraft") gathers when you view borealcraft.shop or buy handwear, how we use it, our retention periods, and who handles it. We operate under the applicable U.S. state privacy laws, including the CCPA/CPRA.
1. About this privacy policy
These rules cover the borealcraft.shop storefront, customer orders, and shop correspondence. External websites linked on our pages operate under their own privacy notices.
2. Contact details and data controller
The data controller is BorealCraft Outfitting LLC, 110 W Berry St, Fort Wayne, IN 46802, United States. Direct all privacy requests to [email protected] or call our team at +1 (260) 870-9484.
3. Personal information we record
We collect only the specific details required for the tasks listed under each category.
3.1 Information you provide directly
Your name, delivery destination, email address, and phone number when placing an order, plus the text of any inquiries or reviews. We keep purchase records through statutory accounting requirements, and store customer messages for up to 3 years from your last contact.
3.2 Payment and transaction data
Order reference numbers, selected glove models, charges, chosen payment option, and parcel tracking. We do not gather card or bank login data on this website. Retained through the statutory tax period.
3.3 Automatically collected information
IP numbers, browser type, device specs, pages opened, incoming web links, and visit timestamps. Stored in server logs for 30 days and preserved in combined traffic charts for up to 14 months.
3.4 Marketing and advertising data
The specific ad link, banner, or promotional source that sent you here, logged solely to mark the referral source. Retained for up to 90 days.
3.5 Details supplied by operational partners
Shipment progress from our freight couriers and settlement status from our payment processors, logged against your order ticket.
3.6 Children
This storefront is not built for individuals under 18. We never deliberately log their details. A parent or legal guardian can notify [email protected] to remove such records.
4. Required purchase details
We need your full name, shipping address, email, and phone number to box your order and send parcel notices. Without these entries, we cannot process the purchase. All other inputs remain optional.
5. How we utilize your information
- To pack, ship, and invoice your handwear, and to process returns or issue refunds.
- To answer questions and forward dispatch notifications via email or SMS text.
- To protect our web shop, prevent payment fraud, and log user navigation across the site.
- To send product updates only if you asked for them. Every marketing message contains an opt-out link.
- To comply with our legal duties, including maintaining accurate corporate accounting files.
6. How we distribute customer data
We do not sell customer lists. We pass data only to the vendors below, under strict contracts requiring them to follow our processing rules.
6.1 Payment processing
Your selected payment vendor receives the transaction data needed to log and settle the charge.
6.2 Shipping and fulfilment partners
The dispatch courier receives your name, parcel drop location, and contact number to drop the package and coordinate transit.
6.3 Service providers
Server hosts, mail delivery services, and helpdesk systems process order data under our direction.
6.4 Advertising and analytics partners
Analytics and tracking cookies, activated solely with your approval, report browser trends to their providers as outlined in our Cookie Policy.
6.5 Legal and regulatory disclosures
We provide files when the law requires it or when defending our legal standing during a disputed purchase.
6.6 Business transfers
If our business is acquired or merged, customer files transfer to the incoming owners under identical data protections.
7. International data transfers
Our external contractors may process records outside United States. In those cases, we use standard contractual clauses or official adequacy rulings to preserve file security.
8. Your rights and choices
Under the applicable U.S. state privacy laws, including the CCPA/CPRA, you hold consumer privacy rights.
8.1 File inspection, correction, removal, and transfer
You can examine the records we hold, update errors, demand file deletion, obtain a standard file copy, limit or contest processing, and revoke prior consents. Revoking consent does not alter previous processing.
8.2 Marketing choices
Every newsletter includes a working unsubscribe link. You can disable analytics and advertising trackers inside the cookie control panel at any time.
8.3 Exercising your rights
Contact [email protected] to file a request. We may verify your identity first, and we resolve requests within 30 days. You may also lodge a complaint with the supervisory office in United States.
9. Data security
Our site runs through an encrypted HTTPS connection. Order records sit in locked-down systems restricted to staff and vendors running fulfillment. No payment card numbers are collected or saved on our servers.
10. Data retention
Order and invoice files are kept through the mandatory tax period and then erased. Support logs stay on file for up to 3 years after the last message. Server access logs clear after 30 days, while aggregated usage charts remain up to 14 months. Mailing list consent stands until you opt out.
11. Third-party websites and services
Outbound links to third-party portals, social channels, or payment services lead to systems outside our control. We are not responsible for their data policies.
12. Changes to this policy
We modify this document when our shop workflows or legal requirements change. The valid text is published here, with the revision date noted at the top.