BorealCraftReturns & Refunds
You may return gear bought from BorealCraft within 30 days of delivery, provided the gloves are unused and remain in original packaging. This guide covers shipping fees, processing steps, and reimbursement schedules.
1. 30-day refund guarantee
The return period runs for 30 days from the delivery scan date. It covers transit damage, manufacturing flaws, order mix-ups, or standard returns of unused handwear in original packaging.
2. Return conditions
- Damaged or defective goods: we provide an immediate replacement or full reimbursement, including outbound shipping; attach photographs to your message.
- Incorrect item received: we dispatch the proper handwear immediately and arrange carrier pickup for the mismatched item at our expense.
- Standard return: gloves must be unworn, in their original box with all factory tags attached. You pay the return postage. Original shipping fees are not credited back.
- Gloves worn against bare skin cannot be restocked for sanitary reasons and are not eligible for return unless defective.
3. Return instructions (workbench procedure)
- Contact [email protected] or call +1 (260) 870-9484 within 30 days of arrival. State your order number, reason for return, and attach photos if the pair arrived damaged.
- We send your return authorization code and workshop return address within one business day.
- Place the pair in the original carton, write the authorization code on a slip inside, and tape the package shut.
- Post the parcel to the workshop address and email us the tracking code. Retain your shipping receipt until the balance clears.
4. Refunds and processing time
We check the returned gear on our bench within 3 business days of delivery and send confirmation by email. Refunds use your original payment path: cash-on-delivery payments transfer to your specified bank account, while direct bank payments return to the funding account. Banks typically post the funds in 1-5 business days.
5. Exchanges and cancellations
For another size, complete the return steps and submit a fresh order online. We credit the returned pair upon receipt. You may cancel any order without fee before parcel dispatch by emailing [email protected] with your order number.
6. Questions about this policy
Contact [email protected] or dial +1 (260) 870-9484 during our posted desk hours of Mon-Thu 10:00-18:00, Fri 10:00-16:15, Sat 09:00-12:45. We respond to all inquiries within one business day.