Frequently Asked Questions

Here are the technical details on glove sizing, materials, and maintenance. We answer the most common trade inquiries below.

1. 1

   how to choose the right glove size

   Measure around the widest part of your palm just below the knuckles using a flexible tape. If your hand measurement falls between two sizes, choose the larger size for comfortable finger movement. The leather palm will conform to your hand shape after several days of wear.

2. 2

   what materials are inside these thermo gloves

   The shell uses water-resistant ripstop nylon paired with full-grain goatskin leather on the palms. Inside, a layer of Thinsulate insulation surrounds flexible carbon fiber heating wires. The inner lining is brushed polyester fleece for moisture absorption.

3. 3

   how to clean heated winter gloves properly

   Disconnect and remove the battery packs from the wrist pockets before cleaning. Wipe the leather palm and fabric shell using a damp cloth with mild saddle soap. Never submerge the gloves in a wash basin or place them in an automated clothes dryer.

4. 4

   can i pay with cash on delivery

   Yes, you can pay the courier in cash when the parcel arrives at your door. We also accept direct bank transfer if you prefer to settle before dispatch. Card payments and online installments are not supported on our store.

5. 5

   will the courier deliver to an apartment flat

   Couriers deliver directly to your apartment door if your building has an operational lift or accessible stairs. If entry requires an intercom code, add clear instructions during checkout so the driver can reach you without delay.

6. 6

   how to return gloves if they do not fit

   You may return unused gloves in their original packaging within 30 days of delivery. Contact our Fort Wayne office to receive the return address details. The customer pays return shipping costs unless the gloves arrived damaged or incorrect.